1. Q:

   What kind of pets do you allow?
   A:

   Dogs, Cats, and other household domestic animals. Dogs and Cats must be house broken and all other pets must be caged.
2. Q:

   Do you permit exotic pets?
   A:

   No
3. Q:

   How many pets may I have?
   A:

   Two
4. Q:

   Are there any deposits, special fees, or monthly charges to have a pet?
   A:

   $350 pet fee per pet $15 pet rent per pet
5. Q:

   What must I bring with me to tour an apartment?
   A:

   Government Issued ID
6. SEE MORE QUESTIONS
7. Q:

   What are your fees and monthly charges?
   A:

   $25 Valet Trash, $5.00 Pest Control, Water is sub-metered based on usage.
8. Q:

   What are the income and credit qualifications?
   A:

   3x the monthly rent, require proof of income, 3rd party credit screen
9. Q:

   What is acceptable proof of income to sign a lease?
   A:

   2 most current paystubs, 2 most current months of bank statements, Offer Letter, Current W2
10. Q:

    What happens if I qualify for an apartment, but my roommate does not?
    A:

    The roommate will not be approved to lease/live onsite.
11. Q:

    Is my security deposit totally refundable?
    A:

    Yes
12. SEE MORE QUESTIONS
13. Q:

    If I get a job transfer, can I break the lease?
    A:

    Would have to provide a 60-day written notice, pay termination fee and any concessions given.
14. Q:

    Can I change to a month-to-month lease plan after my first year?
    A:

    Lease will automatically default into a MTM after completion unless you renew or give a 60-day written notice.
15. Q:

    What utilities are included in my lease?
    A:

    none
16. Q:

    How long is the term of the lease?
    A:

    Currently 13-15months, subject to change.
17. Q:

    Do you accept short term leases?
    A:

    Yes. Contact the office for details.
18. SEE MORE QUESTIONS
19. Q:

    Am I required to have renters insurance?
    A:

    Yes, $100,000 liability and policy must list all adults on lease.
20. Q:

    Do you offer furnished apartments?
    A:

    No
21. Q:

    Do you offer corporate apartments?
    A:

    No
22. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    You will contact the office, via phone call, email, or resident portal.
23. Q:

    When is my rent payment due?
    A:

    1st of month
24. SEE MORE QUESTIONS
25. Q:

    What day of the month am I liable for a late charge?
    A:

    Late fees begin on the 4th.
26. Q:

    Will you accept electronic payments from my bank?
    A:

    Yes, you are responsible for payments getting into office on time.
27. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    Online resident portal
28. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    No more than 7 consecutive days.
29. Q:

    Do you have reserved parking?
    A:

    Yes, monthly cost associated with reserved parking.
30. SEE MORE QUESTIONS
31. Q:

    I have a motorcycle, where can I park it?
    A:

    In any parking space designated for autos.
32. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    Yes, the office should be made aware and they should be added to the lease as minor occupants.
33. Q:

    Can I install my satellite dish at my apartment? With approval, additional deposit, and located inside patio/balcony on tripod.
    A:

    May not be attached to railings, building or grounds of community.
34. Q:

    Do you have cable services?
    A:

    Yes, Time Warner or Verizon
35. Q:

    Does the property have a fitness center?
    A:

    Yes, 24 hr. 2-story fitness center
36. SEE MORE QUESTIONS
37. Q:

    Does the property have a swimming pool?
    A:

    Yes
38. Q:

    Does the property offer on-site recycling?
    A:

    Yes
39. Q:

    Are gas grills permitted at your property?
    A:

    No. The property will have 2 propane tank grills onsite for residents to use.
40. Q:

    Is there any additional storage space available at your property?
    A:

    Yes, we have breezeway access garages and storage units within the breezeways.
41. Q:

    Are residents permitted to paint their apartment?
    A:

    Yes, but must paint or be charged to return color back to original color upon move out.
42. SEE MORE QUESTIONS
43. Q:

    Will you accept my delivery packages for me?
    A:

    Yes, we do not sign for packages, but we accept and send an email notification of package.
44. Q:

    Do you have a list of Preferred Employers?
    A:

    We no longer call it a Preferred Employers. It is now called a Corporate Advantage Program. Yes, we waive the admin fee ($150).
45. Q:

    Where do I register to Vote?
    A:

    City of Plano- 1520 K Avenue Plano, TX 75074
46. Q:

    How is your property different from the competition?
    A:

    1) 2-Story Fitness Center
    2) Private Garages
    3) Jogging Trail
    4) Washer/Dryer in every home

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For maintenance emergencies please call 972-423-0680, option 3.

For all other emergenices please call 911.